News Categories
RSS Feed
Latest Updates
Nov
4
Buckle-Up Internet, the next few days may be a little bumpy
Posted by Matt Kinne on 04 November 2016 11:20 AM

Internet Attack Map

You may have noticed things going on with the internet the past few weeks. Major sites such as Reddit, Twitter, Netflix, and many more experiencing connectivity issues in late October. This was caused by a distributed denial of service (DDoS) attack on Dynamic Network Services (Dyn), which routes internet traffic; it is part of the internet's address system. A DDoS attack is where many infected internet devices target a single system. These devices can be anything from a computer, phone, or even a baby video monitor. 

That leaves the question: "can't we just update the devices to prevent this?" In theory, yes we can updated computers and phones with the latest security patches, but when it comes to the Internet of Things (IoT), it's not that simple. The IoT are classified as everyday objects that have network connectivity. Some examples are thermostats, baby monitors, fridges, and the list continues to grow everyday. According to CSO, there are between 13 billion to 18 billion IoT devices in use today. Many of these devices have admin controls and have no way of being updated or patched.

Just as everything was starting to clear up, it seems like it is coming back once more. As of today (11/4) major sites such as EA, Netflix, Delta, and Craigslist have been experiencing issues intermittently. When attacks on the main internet infrastructure happen, it causes strain on the whole world wide web, not just the intended targets. Effects from large-scale DDoS attacks may or may not cause slow loading times on your company website. 

At Evolve Systems, we will continue to employ everything we can to protect your site. We are constantly monitoring servers and will continue to keep you updated with any developments. We don't know if anything will happen in the coming days, but according to a DHS Official, the attacks on October 21 could have been a trial run for a potential attack on Election Day. 

Just make sure to keep an eye out and remember to go out and vote!

 


Read more »



Aug
29
Education Ecommerce: Knowing platforms and their limits: Part 2
Posted by Matt Kinne on 29 August 2016 04:02 PM

Ecommerce options

Last month, we wrote the first part of Education Ecommerce, which went over four of the biggest platforms we use and briefly compared them. The big message we wanted to get across is that there is no "one size fits all" when it comes to ecommerce. Choosing a platform is a very important decision because it is a big investment when it comes to your business. The last thing you want to do is regret the cart platform your business choose, that's why we want you to help get it right the first try. We can make suggestions on which platform to pick, but it ultimately your choice as the customer.

What to look for when picking an ecommerce platform

One of the most important factors when choosing an ecommerce platform is making sure you a comfortable with the dashboard and how the platform functions. You can always change the appearance (front-end) of a platform, but the dashboard and back-end areas are not customizable. This is one of the easiest ways to narrow down your choice when picking between BigCommerce, Ecwid, OpenCart, and Shopify. You will be in the back-end of your online store quite a bit, fulfilling orders, adding products, etc., you don't want one you do not like.

 

There is a reason why every platform offers an easily accessible free trial, even they want you to pick the platform that is right for you. Like we stated in our last article about ecommerce, BigCommerce offers a 15 day trial, Shopify offers a 14 day free trial, and both OpenCart and Ecwid are free to use, so there is no excuse not trying out different platforms. It will make everything easier on both the development team as well as your team if you know what you’re picking before you get into it.

Ecommerce add-ons cover missing features

Not every platform ships with everything you need out of the box, but that’s what add-ons are for. BigCommerce, Ecwid, and Shopify have apps whereas OpenCart has modules. It is just another way to add dynamic functionality to your web store. Do you want to add the ability for customers to give reviews on your product? There’s an add-on for that.

 

It is good to make a list of which features you want for your online store and go through each platform’s respective app and modules library to see what is available. Some will be free, but be prepared to pay for additional functionality. Just remember, the necessities to open an online store are always included in each platform - the trick is uncover your needs and wants in your testing and explore the limits of your choices.

We are always here to help

At Evolve Systems, we want to help you as much as we can, that’s why this decision isn’t something you have to make on your own. That is far from it. We are here to help you choose which platform is best for your business, but we want to make sure you are comfortable with your choice and plans for the near future. We are here to provide as much guidance as possible.


Read more »



Jul
22
Education Ecommerce: Knowing platforms and their limits: Part 1
Posted by Matt Kinne on 22 July 2016 01:44 PM

Ecommerce options

Starting up an ecommerce store is a huge endeavor. It takes a lot of thought, just like opening up a storefront. There a multitude of things to take into account when you are opening a brick and mortar store: size of the building, location, is there room to grow, etc. Opening up an ecommerce store is no different. When choosing a platform to build your online store, you need to thoroughly analyze all options because you don’t want to be handcuffed down the road when things need to change.

There are many ecommerce platforms on the web and fortunately or unfortunately, they are all unique with different features. Because of these different features, you must choose wisely when picking a platform so your website can grow with your business.

Here at Evolve Systems, our two most prominent ecommerce platforms that we use are bigCommerce and X-Cart with the latter being replaced eventually by OpenCart. We also have plenty of experience with Ecwid and Shopify.

How many products will you be selling?

When picking a platform, one of the first questions you want to ask yourself is how many products are you going to sell and how much volume. There is no need for a full-scale ecommerce site if you’re only going to be selling a handful of items every month. The best option for you would most likely be Ecwid. On the other hand, if you do have a large volume, you want your customer’s experience to be as smooth as possible and probably don’t want to skimp on the basics. That means picking from bigCommerce, OpenCart, Shopify, or another platform.

We have gone and made a table to briefly show the difference between the four platforms. If you would like more information, please go to their respective sites via the links below.

 

Platform

Pros

Cons

Price per month

OpenCart

  • Open source - free

  • Product ratings and reviews
  • Highly customizable
  • Unlimited products
  • Not as easy to customize as the alternatives

  • Web page caching is not provided
  • Free - $0

Ecwid

  • Free with 10 or less products

  • Easy to use, plug and play on Facebook, WordPress, Drupal, etc.

  • Add to any website

  • No transaction fees

  • The more you pay, more support you receive 

  • Free - $0
  • Venture - $15
  • Business - $35
  • Unlimited - $99

bigCommerce

  • No transaction fees

  • Unlimited Products
  • 24/7 support
  • Product rating and reviews
  • Plans are associated with sales volume

  • Theme editor isn't as user-friendly as Shopify
  • Standard - $29.95
  • Plus - $79.95
  • Pro - $199.95
  • Enterprise - Call for pricing

Shopify

  • Unlimited products

  • 24/7 support

  • Free SSL certificate (all plans)

  • Unlimited products

  • Unlimited file storage
 
  • Transaction fee on third party payment gateways

  • Limited customization
 
  • Basic Shopify - $29
  • Shopify  - $79
  • Advanced Shopify $299

Now that we have gone over the very basics of a few ecommerce solutions, it gives you an idea of which direction you need to be headed in. The nice thing about the platforms is they are all available for a free trial of some sort so there is no need to commit to a platform right away. Shopify and bigCommerce offer 14 and 15 day trials respectively. Ecwid and OpenCart both can be used for free, no need to worry about a trial.

Next month we will go more in-depth into what functionality each platform offers and how the differ between each other. Our goal is to help you narrow down which ecommerce solution you will choose in the future.

 


Read more »



Jul
12
Education: CMS - Adding additional security to WordPress
Posted by Matt Kinne on 12 July 2016 11:37 AM

WordPress is one of the most used content management systems in the world by a large margin. According to Marketing Land, WordPress is on 25% of the world's websites as of November 2015. To compare, the next closest content management systems which are Joomla and Drupal, are just over 2% of the market share. Since WordPress is so popular and well-known, that means it's the perfect target for hackers. So now you're probably thinking, how can I add additional security to my WordPress site to keep the chances of hacking low? Don't worry, we're here to help.

There is no such thing as too much security

The internet is always changing, that means security needs to change along with it. That means that keeping your plugins up-to-date is very important. Updates aren't always just to add new features, most of the time they are to fix security vulnerabilities. There are a few plugins that we always install on our sites to provide the maximum amount of security.

Wordfence Security

Wordfence Security is an excellent avenue to take when it comes to bolstering the security of your website. Not only does it provide real-time scanning, but it also acts as a firewall. If you jump into the premium version, which we highly recommend, it includes the ability to block traffic from certain countries, check if your site's IP is generating spam, real-time threat defense feed and more.

Brute Force Login Protection

This plugin can be very helpful to stopping hackers from getting into your WordPress site. One way hackers find there way in is running a program on your login fields, randomly guessing usernames and passwords. So with Brute Force Login Protection, you can limit the amount of login attempts a user can make. Once they have used all of their login attempts, that IP address will be blacklisted.

Make a longer, more complex password

This one is by far the easiest and one of the most secure things you can do. We see a ton of WordPress sites that have basic passwords such as ChangeMe!, password123, admin123, and so on. Those definitely aren't secure and can almost be guessed without the help of a program. We use a website called Password Generator and use 16 character passwords. 

To give you an example, a password that is 8 characters long, only using lowercase alphabetical characters, has 208,827,064,576 options. That's over 200 billion different passwords! Now, if you were to add capitalization to the letters, that’s 53,459,728,531,456 options. If you were to add numbers and even special characters, you have yourself a very strong password. Increasing the length will only increase the amount of different passwords. Just don't make it abcdEF!#, that's still relatively simple. 

Not using comments? Disable them site-wide!

An easy way for hackers to use your site as a spam center is to comment and provide their links. This not only is not good for your site in the customer's eyes, but Google is not a fan of this. We use a lightweight plugin called Disable Comments. It is very easy to disable comments site-wide.

Math Captcha

To go along with having a stronger password and brute force protection, to make it really difficult on perspective hackers, we add a math captcha. Whenever someone goes to log into your site, they will have to complete the math captcha before they are able to sign in, even if they have the right username and password. 

Now, all of these plugins and methods do not guarantee that your site will not be hacked, but they will definitely help out and lower the chances. If you have any questions about WordPress security, or security in general, check out our official blog or feel free to contact us!

Don't forget to Subscribe to the Help Desk for weekly news updates!

Subscribe to Help Desk


Read more »



Jul
5
Not receiving email from our Help Desk? Check your spam folder!
Posted by Matt Kinne on 05 July 2016 03:55 PM

The Evolve Systems Help Desk is one of our most important tools; it gives our customers an easy way to communicate with us and get information in real-time. Sometimes though, an email provider will get in the way and send our responses to your spam folder. Unfortunately, it seems quite common for some, and for others, not so much. 

How do I whitelist an email? 

The easiest and fastest thing we can do as "whitelist" our Help Desk email. A whitelist essentially is a list of approved emails. Similiar to that of a blacklist, which is a list of unapproved emails, ones you wouldn't want to receive mail from. We'll run through how to whitelist our email on the top 3 email providers, Gmail, Outlook, and Yahoo. If you have a provider that isn't listed, feel free to contact us.

Gmail

  1. Navigate to your spam folder.
  2. Find the email or emails you wish to mark as "not spam" and check the box to the left of the email subject.
  3. Once the selected email or emails are chosen, click more at the top of the page and select "Not spam".
  4. Add [email protected] to your contacts

If you are still having trouble receiving emails after you completed these steps, you can setup a filter for a certain address which will force Google to whitelist the email.

  1. Click on the settings icon on the top right of the screen. This will bring up a drop down, select "Settings".
  2. In the top middle of the page, click on "Filters and Blocked Addresses".
  3. In the bottom middle of the page, click on "Create a new filter".
  4. Paste [email protected] in the "From" field and click on "Create filter with this search" in the bottom right corner.
  5. Check the box next to "Never send it to Spam" and then click "Create filter".

Outlook

  1. Click on the settings icon in the top right corner, then "More mail settings".
  2. Select "Safe and blocked senders" and then "Safe senders".
  3. Add the domain @evolvehelpdesk.com to the list of "Safe senders"
  4. Return to "Safe and blocked senders" and then click "Safe mailing lists"
  5. Add [email protected] to the "Safe mailing list".

Yahoo

  1. Hover over "Settings" icon and click on "Settings".
  2. Click "Filters" followed by "Add".
  3. Create a name for the filter, such as "Evolve Help Desk".
  4. Enter the domain evolvehelpdesk.com in the "Sender" field.
  5. Select "Inbox" as the folder for the mail.
  6. Save your settings.

Your emails from our Help Desk should now appear in your inbox like normal. If you still have issues, please feel free to contact us.

Don't forget to Subscribe to the Help Desk for weekly news updates!

Subscribe to Help Desk


Read more »




Help Desk Software by Kayako Fusion