Not receiving email from our Help Desk? Check your spam folder!
Posted by Matt Kinne on 05 July 2016 03:55 PM
The Evolve Systems Help Desk is one of our most important tools; it gives our customers an easy way to communicate with us and get information in real-time. Sometimes though, an email provider will get in the way and send our responses to your spam folder. Unfortunately, it seems quite common for some, and for others, not so much.
How do I whitelist an email?
The easiest and fastest thing we can do as "whitelist" our Help Desk email. A whitelist essentially is a list of approved emails. Similiar to that of a blacklist, which is a list of unapproved emails, ones you wouldn't want to receive mail from. We'll run through how to whitelist our email on the top 3 email providers, Gmail, Outlook, and Yahoo. If you have a provider that isn't listed, feel free to contact us.
If you are still having trouble receiving emails after you completed these steps, you can setup a filter for a certain address which will force Google to whitelist the email.
Your emails from our Help Desk should now appear in your inbox like normal. If you still have issues, please feel free to contact us.
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